Senior Associate - Business Operations

• Operations: Support our day-to-day payment operations in partnership with key external stakeholders. Balance your time between behind-the-desk problem solving and strategic thinking, and on-ground operations and problem solving. Be willing to lend an extra hand to on ground-operations teams as necessary
• Captain dispute resolution: Ensuring the relevant SLAs are met and captain payment issues are resolved timely
• Develop & Optimize Processes: Monitor product performance to identify the operational gaps, inefficiencies, and risks, and work on solutions in collaboration with various teams. Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions as necessary
• Product Development: Keep a keen eye out for new features to improve our operations and users' experience. Manage consumer feedback and work with teams across Careem to make sure user feedback is translated into meaningful product iterations
• Reliability: Ensure that the captain payments across different channels run smoothly. Issues are proactively addressed with the relevant stakeholders
• Develop Relationships: Foster strong relationships with markets and functional teams to ensure efficient and productive working relationships
• Product growth: Ideate and execute plans to make users and usage of Careem Pay wallet grow through promos, campaign participations and marketing activations
  

What You'll Need

• 1-3 years of relevant and proven experience in operations, PMO and/or strategy.
• Strong analytical capabilities, hands-on with Excel
• Experience in defining solutions to complex problems
• Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well
• Self-starter - the ability to self-serve, investigate and get the data we require will make you much more effective in this role
• You never hesitate to roll up your sleeves and address something hands-on, you persevere when others fall away
• Ability to work on-ground with a “Yes, can do” and “get it done” attitude