Secretary

As a Studio Manager you will take full ownership of the studio and you are the inspiration and leader of the team. You act like a spider in the web ensuring Rocycle s operations are run smoothly and without any hiccups. You will be responsible for efficient scheduling, supporting the operational team when and where needed, empowering the studio team to be at their best and providing excellent service and a true Rocycle experience to all our customers. The building, services and facilities have no secrets to this person. You are a jack-of-all-trades who thinks in solutions.

What does your workday look like?

• Manage overall operations including customer service, maintenance, cleaning, logistics, staffing and performance
  

• Uphold company standards of excellence and service, guaranteeing quality performance at all times
  

• Actively lead by example during shifts and being present at the studio (min. 3 shifts on shift, including evening shifts/ 5 days present at the studio)
  

• Being the face of the studio and form relationships with riders and help grow Rocycle s community
  

• Decide on team capacity needs and recruitment strategy by effective forecasting and planning - this also includes hiring and letting go of studio staff
  

• Manage studio partner- and supplier relationships
  

• Manage expenses for the studio and follow up on incoming leads, this includes scheduling for private rides and deals
  

• Make the monthly schedule for your team
  

Furthermore:

• Collaborate with Marketing for the operational execution of events at the locations
  

• Organise and implement quarterly training programs for staff
  

• Mentoring interns at the studio
  

• Ensure that the studio is compliant with safety and health regulations at all times
  

• Customer service and team improvements based on (e)NPS results
  

Requirements

What you bring to the table:

• A strong interest in operations, sport or lifestyle brands and passionate about hospitality and people
  

• A natural leader, that cares for the team with a proven experience in managing a team at least 2 years
  

• Operational experience at least 2 years
  

• Experience in part time staff recruitment and training is preferable
  

• Knowledge of maintenance and repair issues and knowledge of booking and planning systems and operational procedures
  

• Attention to detail, strong organisational and planning skills
  

• A creative mind with an ability to suggest improvements
  

• Excellent written and verbal communication skills in English
  

• Flexible within studio opening hours
  

• Living in Amsterdam
  

Benefits

• Being part of a growing international fitness brand
  

• A happy and healthy work environment
  

• Flexible working hours and autonomy in making decisions
  

• A laptop and work phone
  

• Extended Holiday allowance (30 days)
  

• Free Rocycle rides and discount on Classpass
  

• Fun team activities and an annual company party