Sales Incharge
Posted on :
17-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2282812
Job Role: Primary Skill: Customer Support
Process: International Voice Process - Air Support and Hotel Support
Experience: 0-2 Years
What you'll be doing:
- Handling Customer queries and concerns in real-time via phone, chat, and email.
- Customer problem solving, assistance, and follow up
- Handle flight reservations (New and existing bookings- date change, refunds, name corrections)
- Provide prompt and concise Customer services, travel booking, and support
- Handle reservations, assist, book, amend and/or cancel Air, Hotel, Car, and Activity
- Experience with travel loyalty programs would be advantageous.
Mandatory Skills:
- Ability to remain professional and courteous with customers at all times
- Must be available to work for 24 *7 Shift, 5 Days Working
- Excellent verbal and written communication skills
What we are looking for:
- Excellent analytical & problem-solving skills with a self-learning attitude
- Team player, self-motivated and creative thinking
- Previous Travel Product and Membership Customer Support preferred
- Strong understanding of the travel industry from the consumer perspective.
- Strong empathy and listening skills.
- Ability to be adaptable to changing situations.
We Offer:
A very open, collaborative, high-energy, non-hierarchical, no cabin environment, no dress code. Exposure to multiple technologies and tools, with the freedom to learn and grow in any direction.
Skills : customer support,customer care,clarifying the customer's complaint
Employment Type
Full Time
Company Industry
Department / Functional Area
Key Skills
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