Sales Coordinator - Accor

Company Description

Sofitel Al Hamra Beach Resort

Job Description

• To ensure smooth administration of Sales & Marketing Department to the standard required by the Hotel and follow up of assigned and WalkIn site inspections and inhouse group arrangements.
• To coordinate all internal and external correspondence incoming email and another administrative duties for the Sales team.
• To maintain complete and supported records of all sales agreements contract and quotes for the hotel as per Sofitel procedures and policies.
• To provide a courteous professional efficient and flexible service at all times following Sofitel Palm standards of performance by email phone or in person.
• To be entirely flexible and adapt to rotate within different sub departments of the Sales and Marketing Department or any other Department of the hotel as assigned.
• To perform all duties and tasks when rotated or assigned to another Department as per Master Task List or Standards of Performance.
• To be fully conversant with all services and facilities offered by the hotel.
• To perform opening and closing procedures established for the Sales office.
• To ensure that the Sales office and surrounding area is kept clean and organized at all times.
• To monitor operating supplies and reduce spoilage and wastage.
• To utilize Delphi for all accounts management functions and assist the assigned Sales Managers with the necessary followup when they are out on sales calls.
• To ensure that the correct booking procedures are implemented including group room and meeting program history contractual agreements room block analysis etc.
• To ensure that all credit and collection procedures that have been established by the Hotel are implemented following the established Credit Policies and Procedures.
• To ensure that all sales contracts follow the established Hotel Policies and Procedures.
• To project a warm professional and welcoming image in person or on the phone.
• To be demanding and critical when it comes to departmental standards.
• To ensure that an efficient and accurate filling system both manual as well as electronically is maintained at all times.
• To ensure that up to date Delphi records of all corporate and group accounts.
• To keep and to safeguard all contacts and financial documents.
• To ensure office coverage for lunch break phone calls and weekends.
• To carry out quarterly biyearly yearly inventory of the operating equipment.