Sales Associate

What does a Sales Associate do

the sales associate is responsible for dealing with any and all customer questions about the products and services the company offers. A sales associate is expected to be continuously updating their knowledge of the company products and policies.
Complaint handling is a critical part of this position. Turning a frustrated customer into a happy customer while adhering to company policies requires a combination of empathy and tact.
Another key responsibility is maintaining the presentation of the sales floor products signage and displays.
Sales Associate Responsibilities:

• Greeting customers responding to questions improving engagement with merchandise and providing outstanding customer service.
• Operating cash registers managing financial transactions and balancing drawers.
• Achieving established goals.
• Directing customers to merchandise within the store.
• Increasing in store sales.
• Superior product knowledge.
• Maintaining an orderly appearance throughout the sales floor.
• Introducing promotions and opportunities to customers.
• Crossselling products to increase purchase amounts.

Sales Associate Requirements:

• Degree in Industrial Engineering or Supply Chain Management.
• Retail sales experience.
• A professional appearance.
• Maintain a positive attitude and focus on customer satisfaction in a fastpaced environment.