Sales And Customer Service Representative - Food Specialities Limited Middle East Jobs

Job Description

Intention/ Purpose

Responsible for complete order processing cycle by effectively liaising with the customers suppliers sales and logistics team. Provide administrative support to both internal as well as external customers within the business unit.

Areas of responsibility

• Receive enquiries acknowledge them immediately and record them appropriately.
• Categorizer sales enquiries for immediate action i.e. for discussing with the sales team for future reference etc.
• Obtain quotations and send proforma to customers.
• Prepare purchase orders in consultation with the sales team.
• Coordinate between suppliers and customers for processing sales orders.
• Coordinate with logistics team to ensure timely delivery of orders.
• Followup for the payment from customers.
• Liaise with logistics team and update availability of stocks maintain reorder levels.
• Update sale managers on the status of the orders issues and stock levels.
• Keep a tab on product expiry dates and bring it to the notice of seniors for further action.
• Arrange to send samples as and when required receive feedback on the evaluation.
• Respond to customer complaints and escalate sensitive issues to seniors.
• Update records in Orion.
• Generate BO sales reports as and when required.
• Provide backend administrative support arrange for meetings travel bookings hotels etc. for the business unit. Handle reception faxes couriers email etc.
• Maintain and update quality records as per ISO standards.

Skills

Qualification:

• Bachelors degree
• Experience 23 years experience in a customer service/sales support
• Total Years of Experience 34 years
• Positive polite quick learner and should have Hardworking detailed smart adaptable.
• Good communication skills (written & verbal)
• Good follow up and organization skills
• Excellent with MS office such as excel word power point plus Outlook. Knowledge of logistics fundamentals required.
• Knowledge on any ERP system