Rooms Operation Trainer
Posted on :
27-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2571981
- Manage and facilitate departmental trainings for the Rooms Division which includes the Front Office, Concierge, VIP Services and Front Services.
- Ensure Standards are delivered by all team members to offer service excellence for all guests.
- Identifies departmental training needs and coordinate improvement plans with departmental trainers to facilitate customer service, supervisory and skills training workshops.
- Generates training reports monitoring the training hours in the department and making sure that all the conducted trainings are recorded according to Hotel standards.
- Elaborates monthly training plans for Room division, monitor and ensure that departmental trainings are conducted consistently.
- Keep training records up to date for all team members.
- Conduct on the job trainings.
- Ensures that all employees are fully conversant and product knowledge is up to date with the hotel’s facilities and services.
Employment Type
Full Time
Key Skills
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