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Salary Not Disclosed
1 Vacancy
OUR MANIFESTO
At Sephora we stand together and we stand for something more. For empowerment for exploration for the opportunity to impact peoples lives through the unlimited power of beauty. We embrace uniqueness unleash creativity and pursue progress every day. Sparked by energy and excitement our passion is contagious. We are united by a common goal to reimagine the future of beauty.
Reimagine your future with Sephora.
We have a powerful culture that fuses aspirations uniqueness authenticity and valued by each and every Sephora member:
These are the values:
POSITION PURPOSE
As Retail Manager you will be responsible for the people standards customer experience financial and operational management of stores in your area of accountability.
Responsible to support coach and develop your teams to translate the retail plans into tangible actions that enable store leaders and store teams to reach and exceed their agreed targets.
Build develop and implement store and area plans to maximise sales and KPIs performance
KEY ACCOUNTABILITES
Responsible for delivery of all pre agreed sales and KPI performance targets through monitoring identifying opportunities and implementing appropriate actions
Ensure the delivery of exceptional retail and operational standards throughout Sephora stores in allocated area of responsibility whilst ensuring delivery of bestinclass customer service across all stores
To ensure compliance in all areas of operational activity and drive sales and profitability through the performance development and coaching of Store Managers store teams whilst managing within SME Business plan.
Provides leadership support and direction to the store teams that reflects vision and strategic direction of SME
Performance Productivity & Results Management
Leads teams translating area performance objectives into store sales and KPI targets
Monitor report on performance KPIs and identify areas/store/leadership improvements
Monitor store productivity to stay within agreed budgets and coach store managers to drive the right balance quality vs quantity when planning store schedules
Customer and frontline obsession lead by example live customer and team by being present in stores four days a week
Build the Beauty Playground of the Future through Love (services) Loyalty (Sephora Card) and Differentiation (Offer)
Implement agreed Sephora Retail priorities and drive commercial success
Develop team recruit and identify talent with focus to scale up and prepare potential Sephoraians for the next step of career ladder
Embraces OMNI retailing implements agreed measures of success drives culture change in teams
Management of Store Operations: Retail Operations
Back of house organization compliant with all SEPHORA policies and procedures
Monitor stock levels on all inventory items. Conduct inventories on a timely basis/maintain updated inventory records and conduct (semi)annual stock take
Responsible for the measurement and effectiveness of all processes. Provides timely accurate and complete reports on the operating condition of the organization
Recruit and develop exceptional people
Optimize and oversee operations to ensure productivity and efficiency
Ensure compliance with companys policies and operational guidelines
Store Merchandising and Standards
Ensure that SEPHORAs merchandising concepts are set up and always maintained.
Store standards of cleanliness and security are maintained.
Ensure key product launches and initiatives are fully supported.
Customer and People
Define build and follow up on people development plans in partnership with training and education
Maintain both fulfillment of leadership roles and general headcount through active succession planning and recruitment and follow the right process.
Lead by example in driving service culture instore observations to monitor customer service levels and monitoring of customer service reports
Gain awareness of market/customer trends in the retail industry and monitor what local competitors are doing communicate back to Offer and Marketing Team where appropriate
KPIs and deliverables
Exceed monthly sales turnover vs agreed budget
Meet pre agreed KPIs of conversion ATV UPT and Sephora Collection
Customer measures lead them to exceed CRM recruitment targets CRM contribution and App sign ups
Improve store productivity and efficiency through implementing use of Rotageek and backoffice modelling
Shrinkage and the level of stock by store meet company Audit results >85%
Deliver agreed company measures in both Happy App and LOvemeter >80%
Exceed agreed annual company employee satisfaction target
Define build and follow up on people development plans in partnership with training and education
Brand and Culture
Develop create and maintain a strong customer obsessed brand focused environment for all frontline in everything that they do
Together with senior leaders continue to create a structured analytical commercially focused engaging services culture
Support in the roll out of relevant retail projects
Gatekeeper of retail communications and data to area and store teams
SKILLS AND EXPERIENCE
You have a Degree in Business or Administration.
You have experience in Customer Experience.
Knowledge and experience in sales service and commercial KPI environments focusing on but nor restricted to conversion and average basket
Comprehensive beauty Industry knowledge up to date on trends and latest products
Competent in Microsoft office you have knowledge in PowerPoint & Excel
You have experience in Leadership & transversal management skills
You have Commercial background and ME market awareness
You have Excellent communication skills
You are Flexibility adaptability & creativity
PERSONALITY
High achievement drive ability and desire to drive change team player and confident to work alone
Embraces change seizes opportunities leads from the front
You have high level of energy enthusiasm and motivation
You can collaborate connect and build relationships with store teams Rrea Managers and different support teams within Sephora Middle East HQ.
You have a Minimum of 3 years experience in sales operations and/or services within the beauty/retail/hospitality industry
You are an English speaker (Arabic is a plus)
You have a valid driving license
Most importantly She/he needs to live and breathe the Sephora Culture DNA and Employee Value propositions (EVP) with a passion for people and making a difference. She/he need to have excellent authentic communication and influencing skills and be energized by working in a fast paced dynamic environment.
Full Time