Residence Concierge

• Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
• Ensure that standards are maintained at a superior level on a daily basis.
• Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended
• Anticipate residents’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive residents relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Maintain complete knowledge of: a. All hotel features/services, hours of operation. b. All hotel restaurant food concepts, menu price range, dress code and ambiance. c. All hotel room types, numbers/names, layout, appointments, amenities and locations. d. All hotel room rates, special packages and promotions. e. Daily house count and expected arrivals/departures (particularly VIPs). f. Scheduled daily group activities, names and location of meeting/banquet rooms. g. Local events, attractions, holiday schedules.
• Experience: Minimum one years’ experience in a similar capacity for a luxury or ultra-luxury hotel.
• Education: High school diploma.
• General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest’s service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.