Reservations Agent

• The Core Agent is responsible for providing general information about the hotel and assisting callers.
• Processes reservations by mail, telephone, telex, cable, fax or central reservation systems referral.
• Processes reservations from the sales office, other hotel departments, and travel agents.
• Knows the type of rooms available as well as their location and layout.
• Creates and maintains reservation records by date of arrival and alphabetical listing.
• Communicates reservation information to the front desk.
• Open and close the availability as and when required of hotel in all channels and website.
• Comply with Four Seasons standards for sales and marketing, while working harmoniously and professionally with co-workers
  

Preferred Qualifications And Skills

• At least 1-2 years’ experience in a similar role within 5* Luxury Hotels
• Bachelor’s Degree in Hospitality Management or Equivalent
• Strong communication and customer service skills