Reservation Agent Saudi National - Accor

As a Reservation Agent you are responsible for handling incoming calls and inquiries to the reservation department in a professional efficient and friendly manner.

• Answer the phone within 3 rings utilizing company approved standard of greeting followed by reservations script in handling the Guest inquiry for Hotel room reservation or other inquiry about the facilities of the Hotel; handle other reservation inquiries via fax email and other channels as directed according to standard operating procedures
• Process the reservations by entering the information accurately in the property management system; follow up with reservation confirmations modifications cancellations and make the changes in the system as applicable; make sure information is entered according to standard operating procedures and standards
• Responsible for keeping accurate paper transactions and recording of any specific requirement in terms of reservation requests amenities; special request; advance deposit; complete daily call conversion sheets of their individual shift; compile reports as directed by the Manager or Supervisor of the department
• Have full knowledge of Hotel facilities and promotions; take initiative to always keep up to date with any changes within in the Hotel that might affect reservation bookings
• Participate and comply with any training and reservation programs such as upselling cross selling other sister hotels to increase revenue for the Hotel and company
• Operate in a safe and environmentally friendly way to protect guests and employees health and safety as well as protect and conserve the environment
• Comply with the hotel environmental health and safety policies and procedures