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SYSTEMS ADMINISTRATOR

THE PERSON

Are you a detail-orientated technologist who loves to learn and is fulfilled by solving problems across the hardware, networking, and software layers of the technology stack? Do you have a keen eye for old and outdated server systems and how to maintain them without breaking them? Do you consider yourself an articulate, concise communicator who builds trust and buy-in from your teammates by taking ownership of every project/issue and seeing the solution through to the end? Do you have experience and abundant enthusiasm for cloud infrastructure and architecture including platforms like AWS and GCP? Do you have a measure twice, cut once mindset, always considering the cases which may not be forthcoming on the surface? If you are self-driven, persuasive, detail-oriented, and highly technical, then we want to talk to you!

Our culture values dedicated team players who seek to communicate actions that implement solutions. We are looking for someone who believes in small businesses and the impact they have on society, and who enjoys the responsibility of making daily contributions. Our ideal candidate is willing to acquire deep product knowledge to problem solve, and support the sales and marketing team in creating, building, and supporting relationships with our customers and gain fulfillment in helping others!

JOB RESPONSIBILITIES:

• Act as primary system administrator of Clarity s VoIP/Unified Communication systems to ensure maximum availability and reliability
  
• Coordinates and assists in the completion of scheduled system maintenance activities.
  
• Analyzes escalated customer trouble tickets, network alarms, and output messages and resolves complex platform and IP network issues
  
• Serve as subject matter expert, last level of escalation and point of contact to infrastructure hardware vendor support channels
  
• Investigates alarms down to root cause and performs necessary steps to complete repairs or dispatch appropriate personnel for resolutions
  
• Publish network utilization and other performance measurements weekly.
  
• Implement and monitor security standards across IP networks
  
• Develop and maintain Network Operations standard operating procedures, design diagrams and asset lists.
  
• Install, maintain, and monitor bare metal Linux (Ubuntu) and Windows servers in remote data center environments
  
• Maintain and monitor virtual servers in AWS and Google Cloud
  
• Conduct functional testing of software releases for core services platforms.
  
• Maintain dial translations and carrier connections including interop testing, balancing LCR and mitigating PDD
  
• Test and oversee network upgrades, testing, implementation of changes, and utilizing network management tools. Write reports defining associated risks to consider
  
• Maintain relations and work directly with vendor companies, including telecommunication carriers, to resolve technical issues
  
• Act as definitive escalation point for all Support cases requiring low-level analysis such as packet captures, switch/router/server reconfiguration, connectivity issues
  
• Work with senior infrastructure architects on (geo redundant high availability, clustered SQL database, AWS infrastructure with Terraform and other Infrastructure as Code tools, etc.)
  

Requirements

Our ideal SYSTEMS ADMINISTRATOR candidate is:

• Honest, patient, accountable, open-minded
  
• Approachable - you are high-energy, friendly, and are comfortable with a high volume of tasks and projects
  
• Persistent you have a tenacity for seeing a problem through to the end
  
• Curious you are a good listener who wants to peel back the layers of a problem rather than jumping to conclusions. You feel comfortable asking targeted questions that will get to the heart of any issue
  
• Coachable - you are energized by verbal interactions and passionate about continuous learning and improvement. You are thirsty to learn more about our platform, customer facing and line of business systems and how they work
  
• Adaptable - you are a natural multi-tasker and critical thinker who is comfortable with different communication styles and the unknown. You like challenge and surprise and understand how tech and apps can be skillfully applied to solve a business problem
  
• Professional - you emanate a positive attitude, take pride in your work, and boast excellent technical and written communication skills
  
• Problem-Solver you are skilled at troubleshooting problems, identifying the causes of those problems, and providing innovative solutions across the hardware, networking and software layers of the technology stack
  

*Willingness to travel to U.S. datacenters and Michigan home office as required.

REQUIRED:

• Bachelor s degree in CS, IS or similar or equivalent related experience
  
• 4+ years professional experience with Linux installation and administration
  
• 2+ years professional experience working with TCP/IP Networking
  
• Knowledge of scripting (Python, Bash, PowerShell etc.)
  
• Knowledge of Web Server Architecture including commons stacks like LAMP, LEMP, MERN etc.
  
• Extensive hands-on experience in deploying and maintaining data networking and application services routers, switches, firewalls, DNS, load balancing platforms. Knowledge of Unified Communications including WebRTC, soft clients, architecture, and 3^rd party integrations
  
• Experience working in environments using virtualization/container (Docker, Kube)
  
• Experience in integrating with third-party apps using APIs or connectors
  
• Knowledge of Poly and Yealink provisioning
  
• Knowledge in SIP messaging including isolation of issue to core, SBC, carrier, and or customer premise
  

PREFERRED:

• Experience with cloud UCaaS platforms such as NetSapiens, BroadSoft, Asterisk, FreeSwitch
  
• Knowledge of Unified Communications including WebRTC, soft clients, architecture, and 3rd party integrations
  
• Knowledge of Poly and Yealink provisioning and ZTP
  
• Experience with Ubuntu
  
• Experience working with Terraform and Infrastructure as Code concepts
  
• Experience as system administrator of cloud enterprise software platform
  
• 1+ year experience working with VoIP technologies including SIP, RTP, RTCP, ISUP, TLS, STUN, TURN
  
• Extensive experience with SIP and related protocols
  
• Strong communication and customer service skills
  

Benefits

THE COMPANY Clarity Voice

Clarity Voice is a pioneer of cloud-based VoIP phone systems, and our dedicated team is the reason behind our success.

We offer profit-sharing bonuses, a 401K matching program, medical, dental, and vision plans, and many other benefits. We value a work-life balance and support flexible work schedules, telecommuting, and offer a generous paid time off package. Our professional development program helps our employees advance their skills and grow their careers. We provide coaching, mentoring, and training events to help them realize their greatest potential.

We are not all work and no play though we celebrate birthdays, life events, and professional accomplishments, and are always open to new ideas to engage with each other. We have quarterly state of the company meetings to keep everyone abreast of new upcoming initiatives, customers, and ideas as well as congratulate team members for their contributions and inform them of organizational accomplishments. We also conduct engagement multiplier surveys to ensure our team members have a voice, YOU suggest, and WE listen. We encourage a collaborative team environment.

To encourage career growth, we have instituted a Badge program and have a knowledge-based company wiki to help us stay on the leading edge of technology. We utilize Slack to communicate in a remote environment, so our team never feels alone, and we love supporting a positive, collaborative working environment.

At Clarity Voice, we are passionate about serving our customers and doing the right thing. We are a values-based company where culture is everything. We value each individual for their unique character traits and believe our culture is defined by the people who are part of it. The Clarity team is bound by a Code of Values and supports the companys vision of becoming the most respected, most referred cloud phone company in North America.

WHY Clarity Voice? Clarity Voice stands out because of our culture and core values:

Dedicated - Do whatever is needed to get it done, finding satisfaction in your accomplishments

Continuous Improvement - Be willing to evaluate and seek to be better

Serve Before Gain - Assist without expecting a return on your personal investment

Do the Right Thing - Apply the Golden Rule, even when no one is around to see it

Humbly Confident - Be self-assured but know when to ask for help

Seek to Understand - Appreciate another s perspective before sharing your own

DIVERSITY AND INCLUSION

As an organization and group of talented team members, we embrace our differences as strengths. We have a zero-tolerance policy for any type of bullying, harassment, or discrimination of any kind to any person. We promote an inclusive culture of trust, respect, transparency, and collaboration enriched by our differences in gender, age, ethnicity, personal preferences, disabilities, and lifestyles.

We are a collaborative team of smart, bright people who are humbly confident, passionate about solving problems, and like to share our knowledge. If you are interested in progressing your career at a company that rewards quality work over quantity and genuinely cares about you and your future, apply now, we would love to learn more about you!

Benefits: medical, dental and vision plans; 401k matching program; paid time off, profit sharing, short and long-term disability, and life insurance to name a few.