RECEPTIONIST GYM RECEPTIONIST "URGENT HIRING "
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Job Summary
- Industry: Wellness & Fitness Services / Health Club
- Location: Al Ain UAE
- Position: Receptionist / Gym Receptionist
- Salary: AED per month
- Employment Type: Full-Time
- Preferred Nationality: Filipino
We are seeking a professional friendly energetic and customer-focused Receptionist / Gym Receptionist to join a Wellness & Fitness Services / Health Club facility in Al Ain UAE.
The successful candidate will be the first point of contact for members guests and prospective clients and will play an important role in creating a welcoming and professional front-desk experience.
The role involves handling enquiries calls and messages managing appointments and bookings assisting members maintaining accurate records processing basic front-desk administration and coordinating effectively with trainers and other team members.
The ideal candidate should have excellent communication and customer-service skills good computer knowledge a professional appearance and the ability to work confidently in a busy wellness and fitness environment.
- Welcome members guests and prospective clients professionally.
- Manage the reception/front-desk area and maintain a welcoming environment.
- Answer incoming telephone calls WhatsApp messages emails and general enquiries.
- Provide accurate information about available fitness/wellness services schedules memberships and facilities.
- Manage client appointments bookings cancellations and schedule changes.
- Assist with member registration and maintain accurate client information.
- Coordinate bookings and schedules with instructors trainers and relevant team members.
- Handle member and guest enquiries professionally and efficiently.
- Follow up on enquiries and prospective clients as required.
- Support membership-related administration and renewals where assigned.
- Maintain accurate attendance booking and front-desk records.
- Use computer systems email spreadsheets and relevant booking/CRM software.
- Assist with basic reports and administrative tasks.
- Handle client complaints professionally and escalate issues when required.
- Maintain confidentiality of client and business information.
- Keep the reception area clean organised and professionally presented.
- Follow company policies customer-service standards and operational procedures.
- Previous experience as a Receptionist Gym Receptionist Front Desk Executive Customer Service Representative or similar position preferred.
- Previous experience within a gym health club fitness centre Pilates studio wellness centre spa or hospitality environment is an advantage.
- Strong customer-service and interpersonal skills.
- Good verbal and written English communication skills.
- Professional telephone and WhatsApp communication etiquette.
- Good computer knowledge.
- Comfortable using email Microsoft Office spreadsheets and booking/CRM systems.
- Strong organisational and multitasking abilities.
- Ability to manage appointments and schedules accurately.
- Friendly confident energetic and client-focused personality.
- Professional appearance and grooming.
- Able to remain calm and professional when dealing with complaints or busy periods.
- Reliable punctual organised and detail-oriented.
- Filipino candidates preferred.
AED per month
Final salary will be determined based on the candidates relevant experience skills and overall suitability.
How many years of experience do you have in reception front desk or customer service
- Have you previously worked in a gym fitness centre health club Pilates studio wellness centre spa or similar environmentYes NoIf yes please specify:
What were your main responsibilities in your previous reception/front-desk role
- Are you confident communicating professionally with customers in EnglishExcellent Very Good Good Basic
- Are you comfortable handling:Telephone CallsWhatsApp EnquiriesEmailsFace-to-Face CustomersAppointments/Bookings
- What computer programs have you usedMicrosoft WordExcelEmailGoogle WorkspaceCRMBooking SystemPOSOther:
- Have you managed customer appointments or class schedules previouslyYes No
- Have you handled membership enquiries registrations or renewalsYes No
- Are you comfortable dealing with customer complaints professionallyYes No
- Are you comfortable working in a customer-facing fitness and wellness environmentYes No
- Are you willing to work in Al Ain UAEYes No
- What is your current/last monthly salaryAED
- What is your expected salaryAED
- Are you comfortable with the offered salary range of AED per monthYes No
If selected when can you join
1. A member arrives at reception while the telephone is ringing and another customer is waiting for assistance. How would you prioritise the situation
Look for: acknowledgement of all customers professional prioritisation calm communication and efficient handling.
2. A member is upset because their preferred fitness class is fully booked. How would you handle the complaint
Look for: listening empathy checking alternatives/waitlist professional explanation and avoiding unrealistic promises.
3. Two clients have accidentally been booked into the same appointment slot. What would you do
Look for: verify booking apologise professionally coordinate internally offer alternatives and update records.
4. A prospective client asks about memberships or services but you are unsure of the correct information. What would you do
Expected: verify with the appropriate colleague/system rather than provide inaccurate information.
5. Someone asks you for another members personal details or schedule. What would you do
Expected: maintain confidentiality and follow company procedures.
6. A potential customer asks about the health club but says they are just checking prices. How would you continue the conversation professionally
Look for: understand needs explain relevant services/value answer questions encourage visit/trial/next step without being overly aggressive.
Ask shortlisted candidates to complete a 1520 minute practical front-desk simulation.
Candidate should professionally welcome a new visitor and identify their requirements.
Simulate an incoming enquiry regarding a fitness service or appointment.
Assess:
Ask the candidate to prepare a short professional response to a customer requesting information about available services and appointment times.
Ask the candidate to:
Enter five sample customer records into Excel or a similar system.
Create/update a simple appointment schedule.
Draft a professional email.
Locate and update a customer booking.
| Assessment Area | Score |
|---|---|
| Reception / Front Desk Experience | /5 |
| Customer Service | /5 |
| English Communication | /5 |
| Computer Knowledge | /5 |
| Telephone Etiquette | /5 |
| Appointment/Booking Management | /5 |
| Problem Solving | /5 |
| Professional Appearance & Grooming | /5 |
| Personality & Confidence | /5 |
| Fitness/Wellness Industry Exposure | /5 |
Total Score: / 50
Recruiter Comments:
- Industry: Wellness & Fitness Services / Health Club
- Location: Al Ain UAE
- Position: Receptionist / Gym Receptionist
- Employment Type: Full-Time
- Preferred Nationality: Filipino
Required Skills:
Previous experience as a Receptionist Gym Receptionist Front Desk Executive Customer Service Representative or similar position preferred. Previous experience within a gym health club fitness centre Pilates studio wellness centre spa or hospitality environment is an advantage. Strong customer-service and interpersonal skills. Good verbal and written English communication skills. Professional telephone and WhatsApp communication etiquette. Good computer knowledge. Comfortable using email Microsoft Office spreadsheets and booking/CRM systems. Strong organisational and multitasking abilities. Ability to manage appointments and schedules accurately. Friendly confident energetic and client-focused personality. Professional appearance and grooming. Able to remain calm and professional when dealing with complaints or busy periods. Reliable punctual organised and detail-oriented. Filipino candidates preferred. Salary AED per month Final salary will be determined based on the candidates relevant experience skills and overall suitability. INITIAL CANDIDATE SCREENING QUESTIONS Candidate Name: Age: Nationality: Current Location: Visa Status: Notice Period / Joining Availability: How many years of experience do you have in reception front desk or customer service Have you previously worked in a gym fitness centre health club Pilates studio wellness centre spa or similar environment Yes No If yes please specify: What were your main responsibilities in your previous reception/front-desk role Are you confident communicating professionally with customers in English Excellent Very Good Good Basic Are you comfortable handling: Telephone Calls WhatsApp Enquiries Emails Face-to-Face Customers Appointments/Bookings What computer programs have you used Microsoft Word Excel Email Google Workspace CRM Booking System POS Other: Have you managed customer appointments or class schedules previously Yes No Have you handled membership enquiries registrations or renewals Yes No Are you comfortable dealing with customer complaints professionally Yes No Are you comfortable working in a customer-facing fitness and wellness environment Yes No Are you willing to work in Al Ain UAE Yes No What is your current/last monthly salary AED What is your expected salary AED Are you comfortable with the offered salary range of AED per month Yes No If selected when can you join TECHNICAL INTERVIEW QUESTIONS Customer Service Scenario 1. A member arrives at reception while the telephone is ringing and another customer is waiting for assistance. How would you prioritise the situation Look for: acknowledgement of all customers professional prioritisation calm communication and efficient handling. Complaint Handling 2. A member is upset because their preferred fitness class is fully booked. How would you handle the complaint Look for: listening empathy checking alternatives/waitlist professional explanation and avoiding unrealistic promises. Booking Management 3. Two clients have accidentally been booked into the same appointment slot. What would you do Look for: verify booking apologise professionally coordinate internally offer alternatives and update records. Client Enquiry 4. A prospective client asks about memberships or services but you are unsure of the correct information. What would you do Expected: verify with the appropriate colleague/system rather than provide inaccurate information. Confidentiality 5. Someone asks you for another members personal details or schedule. What would you do Expected: maintain confidentiality and follow company procedures. Sales & Enquiry Conversion 6. A potential customer asks about the health club but says they are just checking prices. How would you continue the conversation professionally Look for: understand needs explain relevant services/value answer questions encourage visit/trial/next step without being overly aggressive. PRACTICAL RECEPTIONIST ASSESSMENT Ask shortlisted candidates to complete a 1520 minute practical front-desk simulation. Task 1 Customer Greeting Candidate should professionally welcome a new visitor and identify their requirements. Task 2 Telephone Call Simulate an incoming enquiry regarding a fitness service or appointment. Assess: Professional Greeting English Communication Listening Skills Information Gathering Telephone Etiquette Closing the Call Professionally Task 3 WhatsApp / Email Ask the candidate to prepare a short professional response to a customer requesting information about available services and appointment times. Task 4 Computer & Administration Ask the candidate to: Enter five sample customer records into Excel or a similar system. Create/update a simple appointment schedule. Draft a professional email. Locate and update a customer booking. REAP RECRUITER ASSESSMENT Assessment Area Score Reception / Front Desk Experience /5 Customer Service /5 English Communication /5 Computer Knowledge /5 Telephone Etiquette /5 Appointment/Booking Management /5 Problem Solving /5 Professional Appearance & Grooming /5 Personality & Confidence /5 Fitness/Wellness Industry Exposure /5 Total Score: / 50 Final Screening Relevant Experience: Strong Acceptable Limited Computer Knowledge: Strong Acceptable Weak English Communication: Strong Acceptable Weak Salary AED Accepted: Yes No Al Ain Location Accepted: Yes No Joining Availability: REAP Recommendation Strongly Suitable Proceed to Client Interview Suitable Hold Not Suitable Recruiter Comments:
