Program Manager

We are looking for an experienced Program Manager to take end-to-end ownership of strategic government customer programmes across the UAE and wider Middle East within our Justice & Public Safety (JPS) business line.

Acting as the primary management point of contact for the customer you will be responsible for programme delivery financial performance contractual commitments and the continued development of the account through change requests and additional programme-related opportunities.

This is a highly visible customer-facing role combining programme delivery commercial ownership and account will work closely with Sales and cross-functional teams to protect existing business support contract renewals identify change-request opportunities and drive sustainable growth across the region.

• Act as the customers primary management point of contact building trusted relationships gathering feedback and driving customer satisfaction and continuous improvement
• Lead and align cross-functional teams across engineering supply chain purchasing legal finance sales partners and suppliers to deliver agreed scope schedule cost and quality
• Plan and govern programme execution using IDEMIAs Programme Management System including tollgates governance reviews KPI monitoring and management reporting
• Own programme financial performance including revenue and cost forecasting margin tracking invoicing accuracy cash-flow milestones and financial risk management
• Identify assess and manage programme risks and dependencies; define mitigation plans and escalate where additional support or decisions are required
• Ensure contractual compliance throughout the lifecycle of the programme including amendments claims obligations deliverables and change control
• Lead change-request activity for assigned programmes working with Sales and internal teams to shape scope prepare commercial and financial offers and support pricing and negotiation
• Contribute to pre-sales activities and programme transition where required ensuring commitments are realistic commercially sound and operationally deliverable
• Provide clear concise programme reporting to senior management highlighting progress financial performance key decisions risks and required actions
• Support account growth by identifying delivery-led opportunities customer needs and areas where additional services or solutions can create value

What we are looking for

• Bachelors or Masters degree in Engineering Information Technology or a related technical discipline
• Minimum 8 years of programme or complex project management experience ideally within technology systems integration biometrics security public safety or a related environment
• Proven experience managing complex programmes directly with government or public-sector customers is essential within the Middle East
• Strong programme-management fundamentals including risk management governance KPI dashboards milestones and executive reporting
• Fluent Arabic and English are essential; French is an advantage
• PMP PRINCE2 or Agile certification is welcome but not essential
• Based in Abu Dhabi with regular presence at customer sites (typically 23 days per week) and willingness to travel approximately 2030% across the Middle East depending client requirements

What success looks like

• Customers see you as a trusted credible and proactive programme partner
• Programmes are delivered with clear governance strong financial control and early visibility of risks
• Commercial commitments contractual obligations and cash-flow milestones are actively managed rather than reactively escalated
• Change requests and account-growth opportunities are identified shaped and progressed in close coordination with Sales
• Internal stakeholders have clear visibility of programme performance decisions and priorities