Product Specialist - Unique Computer Systems

esponsibilities

• ustomer support and relationship management for the companys digital solutions.
I
• n charge of customer account management for the MENA region.
M
• anaging daily postsales relationships with customers portfolios related to SMS Push notifications and Business WhatsApp APIs.
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• MS campaign management.
A
• ssisting accounts team in payment followup and submission of quotations and invoices as and when required.
E
• mail Campaign Management (Preferably Mailchimp)
D
• igitals solutions vendor management.
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• res sales and postsales training and demos
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• dentify potential upsell and Sales opportunities or leads and relay this to the sales team.
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• etermining technical requirements from new and existing clients during the presales process/customer call and relaying them to In House technical and sales team on requirements.
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• nowledge of social media marketing and digital analytics.
S

kills

• ffective communication and customerfocus skills
A
• bility to maintain relations with an existing account and keep looking for potential upsell opportunities.
K
• nowledge of SMS connection through API Web services and SMPP (Preferred).
O
• nline marketing (SEO PPC Social Media)
E
• xperience in Twitter Facebook and Linkedin as the primary social networks and use of these for engaging visitors
E
• xperience in Google Analytics to keep track of online activity related to products.
A
• bility to work on own initiative and within a team environment.
K
• nowledge of social media and banners and mobile marketing
K
• nowledge of keyword and analysis techniques and software
E
• xceptional eye for detail
E
• ffective time management and organizational skills
A