Principal Technology Specialist

• Lead the design, development, configuration, and maintenance of enterprise Service Management solutions using ServiceNow. Accountable for technical solutions proposed/implemented and all changes pushed to the production environment
• ServiceNow configuration and customization including but not limited to: form tailoring, workflow administration, report setup, data imports, LDAP integration, REST/SOA integrations, custom scripting, and third-party software integrations
• Client side & Server side scripting within ServiceNow, using HTML, CSS, JavaScript, SQL, XML, Web services and Angular JS
• Configure Asset and Configuration modules, while utilizing Discovery module to identify assets and CI's on the network
• Work with various IT teams to identify ServiceNow automation and integration opportunities to improve the existing state of IT operations
• Lead administration of ServiceNow instances (environment sync, upgrades, quarterly patches etc.)
• Manage functional day-to-day operations of the ServiceNow platform, serve as the subject matter expert and point of contact for all queries related to ServiceNow
• Develop and distribute industry standard ITSM reports and dashboards to managers and leadership for defined KPIs
• Follow established best practices for customization, configuration, and other ServiceNow functionality to document and communicate application requirements
  

Essential Qualifications and Education:

• Minimum Bachelor’s Degree in Engineering, and/or Computer Science
• 7+ years of ServiceNow (ITSM) Development & Implementation experience
• Stay current with capabilities of ServiceNow platform and be proactive about knowledge sharing
• Ability to think big, and challenge conventional wisdom regarding the ServiceNow platform
• Ability to adapt quickly to learn new tool's, new technologies, and current industry standards
• Experience working on agile project teams (Scrum or Kanban methods), using JIRA, Azure Devops or other developer collaborating tools
• Ability to facilitate planning meetings, workshops, reviews and retrospectives
• Familiarity with Git, Jenkins & HP ALM
• ServiceNow Certified Application Developer / Certified Implementation Specialist
• Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management & Asset management
• Highly proficient in ServiceNow integration solutions including: ServiceNow API’s, SSO, Web Services, LDAP, SOAP & REST
• Experienced in BMC Discovery integration with ServiceNow CMDB
• ITIL v3 Foundation level or higher certification.