Organization Talent Development Senior Officer

This is a remote position.

• Oversee and assist the Inside Sales specialists.
  
• Back filler in case of shortage in manpower.
  
• Full compliance with Employee Handbook.
  

• Point of contact for a group of Inside Sales Specialists
  
• Assist the Senior Team Leader / Operations Manager in managing client directives and instructions.
  
• Ensure meeting sales targets and smooth service delivery to the client.
  
• Address client complaints and resolve problems
  
• Liaising with the team on any queries.
  
• Build good relationships among Inside Sales specialists.
  

• Coordinate with HR and Finance departments regarding concerns such as team member's concerns that are directly impacting the employee, HR, and Finance
  
• Resolve any exceptional cases that may arise within the team
  
• Motivate and lead the team in attaining Sales targets, scores for quality, productivity, and overall Key Performance Indicators.
  
• Creates and implements process improvements.
  
• Responsible for tracking the team attendance and leave consumption.
  
• Preparation and generation of Weekly Productivity Reports
  
• Provide immediate coaching to Associates (first level) for de-escalation
  
• Facilitate Team Activities and Internal Program initiatives
  
• Ensure delivery and sign-off memos and policy guidelines to the team
  
• Immediate in-charge of escalation whenever there are IT or any Technical onboarding
  
• Training and on-boarding of new hires (mock calls, call shadowing, scripting and reporting).
  
• Other administrative tasks analogous to the above.
  
• Ad-hoc tasks and deliverables as directed by the Senior Team Leader, or Manager.
  
  

Requirements

• Must have Fiber Optic internet with at least 25 Mbps bandwidth
  
• Must have a backup desktop or laptop with the latest OS
  
• Must be able to work from 12AM to 9AM (may include weekends)
  
• Must be amenable to reporting to our Makati office as required
  

Benefits