Operations Manager - RGH-Global People Services

Key Responsibilities:
The Operations Manager will have the following key tasks:
Act as a single point of contact and develop positive relationships with the client for all facilities management services issues in the area of responsibility
Respond to problems and concerns implementing policy rules and regulations
Manage onsite facilities management operation teams
Manage contractual relationships and work with the clients representatives to assure excellent service delivery to clients locations
Support the account management team to monitor and modify the services deliverables
Review and establish procedure playbooks that demonstrate performance is being consistently delivered
Manage the effective implementation of health safety security

Requirements:
The ideal candidate for this role will have:
Extensive experience in managing developing and upskilling teams in areas such as security maintenance cleaning and front of house
A background in a 57 star hotel or Butler service
Exceptional customerfacing and operational experience
Strong communication and interpersonal skills
Excellent problemsolving and decisionmaking abilities
Knowledge of health safety and security regulations
A proven track record in delivering highquality facilities management services
Bachelors degree in Facilities Real Estate Management or equivalent through experience

Previous operational experience with emphasis on integrated real estate services
Demonstrated leadership/management skills to deal with issues ranging from senior level to administrative to maintenance/engineering
Strong communication negotiation and analytical skills with excellent MS Office Suite skills
Ability to lead Change Management programs
Ability to manage multimillion Pound/Dollar budgets
Demonstrable Health & Safety knowledge and/or experience (IOSH minimum)
Proven record of providing excellent internal and external customer service
Ability to comprehend analyze and interpret complex business documents and can respond effectively to highly sensitive issues

Ability to write reports manuals speeches and articles using distinctive style
Ability to make effective and persuasive presentations on complex topics to employees clients top management and/or public groups
Ability to motivate and negotiate effectively with key employees top management and client groups to take desired action
Demonstrate an ability to solve complex problems and deliver a variety of options in complex situations

Why Join Our Clients Team
By joining our clients team as an Operations Manager you will have the opportunity to work with a prestigious provider of real estate and facilities management services. You will be responsible for managing and delivering highquality services and developing strong relationships with both internal and external stakeholders.
In addition our client offers competitive compensation packages and opportunities for professional growth and development. You will be part of a dynamic and diverse team working in a challenging yet rewarding environment. Our client is also offering a full relocation package.