Network Operations Technical Lead
Posted on :
02-01-2024
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
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Job Description
Req ID : 2428441
- Acting as senior agent representing all operational activities.
- Mentoring and providing oversight, coaching, and training to technical support staff.
- Guiding team members with troubleshooting technical issues.
- Supporting the specialists to manage, monitor, and tune overall service performance, stability, and security.
- Contributing to all operational activities as needed.
- Oversight and support of all related service supplier and/or manufacturer activities.
- Be the point of contact when it comes to technical escalations.
- On-board new technical support team members.
- Monitor service performance and report on metrics.
- Establish work specifications and technical direction.
- Actively work with the Build and Service Excellence teams to stay informed on service improvement opportunities, regulations, trends, emerging technologies, and best practices.
- Participate in a follow the sun model to ensure global support.
- Participate and collaborate in implementing redundant systems, policies, and procedures for business continuity.
- Participate and collaborate in implementing new requirements and/or new services.
- Participate and coordinate the work associated to preventive maintenance.
- Ability to provide on-call support and extended working hours when called on and willingness to accept periodic rotation.
Employment Type
Full Time
Department / Functional Area
Key Skills
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