Network Manager
Posted on :
25-03-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2370490
Experience: 0.6 months to 7 years.
Salary: 41,000 PM.
Location: Mumbai.
Job Description:
1. We are looking for an experienced, passionate, and motivated Customer Experience Specialist to join our team.
2. As our Customer Experience Specialist, you will be instrumental in implementing our business strategy by actively providing an immersive experience to customers and driving sales.
3. Along with your team, your goal will be to convert each prospect into a raving fan us.
4. Your mission is to improve the customer experience by attending to them in real-time, helping them with their query through calls and chats, and generating business.
Responsibilities:
1. Make Calls to connect with leads in real time.
2. Reply to Direct Chats to connect with them in real-time.
3. Maintaining and following Sales processes and SOPs.
4. Handling inquiries through Inbound Calls & Chat.
5. Build High-quality relationships with Prospects, Customers, and teams.
6. Maintain CRM database.
7. Gather leads and customer information and update in CRM.
8. Work with team to reach goals.
9. Should be able to work late or come early if the work assigned is not completed.
10. Provide correct recommendations, and information to the leads and customers.
11. Participation in Team building activities and HR events.
12. Lead Management, Lead Mining, Achieve Target.
13. Coordinate with teams and ensure that the customer experience is not hampered.
Requirements:
1. Minimum High School completed.
2. Graduate preferred.
3. Good Communication skills written and verbal. Persuasive speaking skills.
4. Thorough understanding of prospecting and negotiation techniques.
5. Self-control and Self-motivated.
6. Empathy, Adaptability, Attentiveness, Patience & Ability to use Positive language.
7. Effective Listening & Time management skills.
8. Willingness to Improve & ability to admit when you don t have an answer or when you are wrong.
9. Ability to receive feedback.
Skills : customer management,customer support experience,crm
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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