Lobby Hostess
Posted on :
26-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2559932
- Creates positive, memorable, and efficient guest interactions within the hotel lobby.
- Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
- Proactively greets guests within the lobby environment, identifying needs and fulfilling them appropriately.
- Monitors traffic flow and guest queues within the lobby; directing guests as appropriate to minimize wait times.
- Manages queuing system and procedures in accordance with property policies.
- Actively identifies, acknowledges, and resolves guest concerns following service recovery protocols.
- Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
- Maintains comprehensive and accurate knowledge of groups, events, amenities, outlets, and general information.
- Appropriately utilizes tablet devices to perform key transactions and display products/services to guests.
- Exceeds standards for personal appearance and grooming at all times.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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