Lead Product Service Engineer Turbine Controls & Operability

Key Responsibilities

• Own the technical resolution to multiple complex Controls system issues including Gas turbine and Steam Controls & Operability with a sense of urgency.
• Identify trending issues and provide countermeasures to protect our customers fleet then communicate to the relevant audience (TILs PSxBs ETCs OnTheGo alerts etc.)
• Collaborate with Design Engineering Product Management Regional Customer Engineering Centers Manufacturing Sourcing Vendors and/or Customers to provide sound technical resolution in a timely manner
• Drive complex RCAs through root cause and corrective action while communicating both internally (field teams GEV leadership) and externally to end customers
• Lead and promote the GE Vernova Way traits lean principles and simplification into day-to-day activities

Required Qualifications

• Bachelors and/or Masters degree in engineering from accredited university
• Minimum 5 years of direct experience in controls/operations/engineering/ installation of Gas Turbines/Steam Turbines or relevant functions
• Proven experience in a customer-facing or Engineering role
• Strong oral and written communication in English language
• This role requires around 10-15% within and outside of the region

Desired Characteristics

• Proven experience with GE Vernova HA/F Class Gas turbines
• Self-starter and resourceful problem-solver that can navigate the GE Vernova resource databases and organizations to deliver a solution with urgency
• Not afraid of being uncomfortable with the specific technical problem and willingness to apply engineering problem-solving methods to resolve the issue under pressure
• Ability to communicate at all levels (field engineers site engineers plant managers GE Vernova leadership etc.)
• Ability to rapidly change directions for multiple concurrent projects based on emergent business priorities
• Expertise in ControlST application algorithms modifications and turbine operational trend data analysis.
• Humble open collaborative and continuously learning
• Strong oral and written communication in Arabic language