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IT Support Specialist

Expertise Recruitment

Job Location:

Abu Dhabi - UAE

Monthly Salary: Not provided by the employer

Experience Required: 6-9years

Posted: 11 November 2026 (3 hours ago)

Application Deadline: 8 February 2027

Vacancies: 1 Vacancy

Job Summary

ROLE OVERVIEW:

Provides timely technical support to employees and maintains end-user devices accounts business applications and workplace IT services in line with service standards and security procedures.

KEY RESPONSIBILITIES:

Receive log prioritise diagnose and resolve incidents and service requests through the approved ticketing system.

Provide user support for desktops laptops printers collaboration tools business applications and connectivity.

Set up configure deploy and maintain devices user accounts access permissions and standard software.

Escalate complex or security-sensitive issues to the relevant infrastructure application or cybersecurity teams.

Maintain accurate asset inventories ticket notes knowledge articles and user-support documentation.

Support onboarding and offboarding device returns patching and basic security awareness in accordance with policy.

Requirements

ESSENTIAL REQUIREMENTS:

Experience in service desk desktop field or application support aligned with Level 2 end-user and desktop support.

Working knowledge of Windows 11 Microsoft 365 Entra ID/Active Directory Intune and enterprise ticketing tools.

Strong troubleshooting customer service prioritisation and written communication skills.

Ability to follow service-management access-control and escalation procedures while protecting confidential information.

Professional fluency in English; Arabic desirable.

PREFERRED / ADDITIONAL QUALIFICATIONS:

ITIL Foundation CompTIA A Microsoft or other relevant certifications.

Experience with mobile-device management meeting-room / AV systems asset management or remote-support tools.

Required Skills:

ESSENTIAL REQUIREMENTS: Experience in service desk desktop field or application support aligned with Level 2 end-user and desktop support. Working knowledge of Windows 11 Microsoft 365 Entra ID/Active Directory Intune and enterprise ticketing tools. Strong troubleshooting customer service prioritisation and written communication skills. Ability to follow service-management access-control and escalation procedures while protecting confidential information. Professional fluency in English; Arabic desirable. PREFERRED / ADDITIONAL QUALIFICATIONS: ITIL Foundation CompTIA A Microsoft or other relevant certifications. Experience with mobile-device management meeting-room / AV systems asset management or remote-support tools.

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About Company

Expertise Recruitment

Based in Lebanon, Expertise Recruitment is a young and dynamic recruitment company that offers recruiting services including headhunting and executive search, within a wide range of industry sectors. Over the past few years, we have succeeded in matching hundreds of talented candidate ... View more

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