IT Specialist
Posted on :
04-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2688136
- Provide technical assistance to students, faculty, and staff in the areas of administrative, academic, classroom, and labs.
- Resolve IT issues and requests reported by the AUS community, providing both hands-on support and assistance.
- Ensure timely resolution and minimal impact on operations by prioritizing requests and incidents.
- Deliver high-quality support services by following IT service management best practices.
- Install, configure and maintain computer hardware, software, and peripheral equipment.
- Provide First line of support to University Learning Management Systems (Blackboard) and Lecture capturing systems (Panopto).
- Manage and support endpoint devices (Windows & Mac) and support desktop and application virtualization.
- Deliver IT Orientation sessions and workshops to staff and faculty on classroom technologies and applications.
- Create and maintain documentation - Knowledge Base, Standard Operating Procedures(SOP), Deployment checklists..etc.
- Deliver high-quality services in collaboration with internal IT Teams (Infrastructure, Application, and Information Security).
- Support IT Services function by following ITIL Service management practices and framework.
Employment Type
Part Time
Department / Functional Area
Key Skills
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