ROLE OVERVIEW:
Leads IT service delivery infrastructure systems projects and technology governance within the approved remit. Ensures services are secure reliable cost-effective and aligned with organisational priorities.
KEY RESPONSIBILITIES:
Develop and execute IT plans roadmaps budgets and service priorities aligned with business requirements.
Lead and develop IT personnel; allocate resources set performance expectations and establish effective operational practices.
Oversee the agreed IT scope which may include infrastructure end-user support applications cloud services vendors and cybersecurity coordination.
Manage service performance incident escalation problem management change control asset lifecycle and continuous improvement.
Coordinate technology projects procurement vendor relationships contracts and service-level expectations.
Maintain IT policies risk registers audit readiness business continuity and disaster-recovery arrangements in coordination with relevant stakeholders.
Requirements
ESSENTIAL REQUIREMENTS:
Demonstrated experience leading IT operations infrastructure end-user support security coordination and vendor management for a multi-site UAE enterprise.
Experience managing people budgets vendors projects and service-delivery performance.
Broad understanding of infrastructure networks identity enterprise applications cloud services and cybersecurity governance.
Ability to translate operational needs into priorities policies and clear reporting for senior management.
Strong leadership stakeholder management decision-making and communication skills.
PREFERRED / ADDITIONAL QUALIFICATIONS:
ITIL PMP / PRINCE2 COBIT cloud or security qualifications relevant to the confirmed scope.
Experience in government defence critical infrastructure or highly controlled environments if applicable.
Required Skills:
ESSENTIAL REQUIREMENTS: Demonstrated experience leading IT operations infrastructure end-user support security coordination and vendor management for a multi-site UAE enterprise. Experience managing people budgets vendors projects and service-delivery performance. Broad understanding of infrastructure networks identity enterprise applications cloud services and cybersecurity governance. Ability to translate operational needs into priorities policies and clear reporting for senior management. Strong leadership stakeholder management decision-making and communication skills. PREFERRED / ADDITIONAL QUALIFICATIONS: ITIL PMP / PRINCE2 COBIT cloud or security qualifications relevant to the confirmed scope. Experience in government defence critical infrastructure or highly controlled environments if applicable.