ISP Support Technician
Posted on :
20-04-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2418307
Primary Responsibilities
- Answer inbound technical support phone calls, chats and emails related to NRTC's ISP partners.
- Consult with customers and provide additional solution in the form of up-selling NRTC's products and services.
- Troubleshoot voice, data, video and connection issues for customers.
- Identify, troubleshoot and assist customers with voice, data, video and connection issues.
- Answer customer service related questions
- Track and record each phone call and provide a detailed description of the call
- Provide backup assistance for other Technical Support Representatives
Skills:
Windows 10, Windows 7, call center support, Troubleshooting
Employment Type
Full Time
Company Industry
Department / Functional Area
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