IP Telephony Specialist

• Performs installation, maintenance, and troubleshooting on Avaya telephony products specializing in Avaya IP Office System.

• Performs installation & configuration of Avaya IP Office and other components like Voicemail Pro (VM Pro) Server, One-X Portal and Media Manager.

• Configures call routing, multi-site networking (SCN) and auto-attendant/IVR on embedded voicemail and VM Pro

• Performs Testing, Identification, Troubleshooting, Termination & cutting over Analog trunks, E1 PRI trunks, SIP Trunks, Fax lines etc.

• Troubleshoots Telephone system hardware/software, Voicemail, and Telephone set and Feature issues on site and remotely

• Manages support calls, service tickets and maintenance schedules

• Maintains rapport with customers by discussing issues; providing technical support; identifying solutions; suggesting improved methods and techniques; recommending system improvements