Instant Service Agen....
Instant Service Agent
Posted on :
28-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2480756
- Inputs all Guests, Engineering, Housekeeping, etc. requests promptly and accurately into the QEMS rapid response system
- Monitors all calls that are in queue and answers appropriately.
- Co-ordinates and assigns by dispatching work orders to the appropriate department and staff and ensures the assigned work orders are completed in accepted standard time and by priority.
- Notifies guests or internal staff of any delays in performing work orders in accepted standard time and calls back guests to ensure guest satisfaction within accepted time frame.
- Continually checks on the pending QEMS work orders that have not been completed.
- Handles all guest wake-up calls.
- Handles guest messages – written and or voice mail and sends fax out regarding guest inquiries and requests.
- Logs all guest complaints and guest history into QEMS for future reference, tracks trends in service deficiencies and reports them to senior management.
- Has the knowledge to check-in and check-out guests from Opera, through the telephone.
- Knows the basics about what guests might request regarding Housekeeping, F&B, IT, Engineering and other department requirements.
- Handles guest calls for the pick-up and delivery of laundry, pressing, mending and dry-cleaning.
- Updates all white boards with current information about the hotel and its activities and has complete knowledge of all in-house groups and banquet events current and future.
Employment Type
Full Time
Department / Functional Area
Key Skills
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