Hostess

As a Hostess, you are responsible for greeting guests and serving the needs of guests who experience the food & beverage facilities of the hotel. A Restaurant Host/Hostess is also responsible for organising and maintaining order within the restaurant reservations area, including the logging of bookings and enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Follow the phone standards as per standard operating procedures (SOP) and respond to bookings and all enquiries
• Greet all guests to the correct standard and escort them to their allocated tables with menus and wine list
• Present the waiter in the station according to the SOP
• Ensure that the log book is completed after each service period
• Keep tidy the host/ess desk
• Answer all telephone calls to the correct standards and deal with all guest enquiries and reservations
• Ensure the reservation diary is kept up to date with all guest names, telephone numbers, guest information and special requests
• Allocate daily bookings to the table plan
• Ensure that all the menus and memos are ready at the desk prior each service
• Demonstrate knowledge of the menus and wine list and readiness to answer any enquiries from the guests
• Comply with hotel licensing regulations as well as health and safety and fire regulations
• Ensure an adequate supply of checks, printer rolls and neat storage of each