Head Waiter

WHAT WILL YOU DO

Your main duties and responsibilities are:

• Take orders and deliver food dishes following the department Standard Operating Procedures
• Promote sales and build up good relationship with members and guests, and ensure a positive and lasting guest experience by obtaining direct feedback
• Provide coaching and motivation to team members in all aspects during service, and ensure all guests receive the best possible level of service, care and knowledge
• Handle requests, enquiries and complaints in a professional and courteous manner
• Liaise with the kitchen regarding all food related issues, and with reception team on all guest related information, preferences and return time
• Ensure that all crockery, cutlery and any other objects and equipment needed for service are prepared and available
• Ensure that the outlet is clean and presentable throughout the opening times
• Monitor the daily checklist and ensure all opening and closing duties are completed

WHAT WE ARE LOOKING FOR

The successful candidate will have the following experience and skills:

• Minimum 2 years’ experience in same or similar role in luxury hotels or fine dining restaurant
• Excellent level of English, written and spoken
• Knowledge of Food and Beverage applications
• Have strong organisational and time management skills with a high degree of flexibility
• Excellent team management, communication and listening skills
• Demonstrate integrity in all dealings and maintain high level of confidentiality
• Ability to work long shifts and stand for the extended period of time