Head Cook
Posted on :
26-02-2024
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Job Description
Req ID : 2292189
CUSTOMER SERVICE SUPERVISOR, HEALTHCARE (Permanent)
Our client, a large healthcare company in Buffalo, NY, is looking to hire a Customer Service Supervisor to join their team. This is a great opportunity to continue to join a well-known, growing medical group.
Responsibilities:
- Report directly to the Manager of Scheduling, Registration & Referral Management
- Assist with frontline service delivery and serve as the first point of contact for any employee-related concern
- Act as a mentor and role model for frontline staff, providing team members with tools and training to meet established service goals
- Facilitate communication between frontline staff, other Contact Center functions, and leadership
- Manage staff schedules, approve leaves of absence, assist with payroll
- Create, develop, and maintain relationships to ensure the highest level of customer service is provided
- Monitor workflow processes between teams to ensure the highest level of patient satisfaction
- Establish appropriate escalation procedures within the team and handle all escalated account issues by staff or management in a timely manner
- Ensure staff is up to date with and adhere to all compliance policies and procedures applicable to their roles
- Other duties as assigned
Details:
- Position is full time, direct hire
- Position is in-office Monday thru Friday; hours may vary but typically 9:00am-5:00pm EST
- $60,000-$75,000 annually based on experience
- 2+ years supervisory experience
- 2+ years contact center experience
- Associate s Degree
- Excellent communication skills (written and verbal)
- Excellent interpersonal skills
- Strong leadership skills
- Detail oriented and accurate
- Maintain a high level of confidentiality
- Strong computer skills
- Ability to multi-task and prioritize; good time management skills
- Relocation not available
- Candidates must be authorized to work in the United States; Visa sponsorship is not available
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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