Head Chef of Embassy Suites Hotels branch in Makkah

• Manage Inbound /Outbound calls
  
• Managing a team of representatives offering customer support
  
• Resolving customer complaints brought to your attention
  
• Over-seeing the customer service process
  
• Monitoring the work of individual representatives and of the team
  
• Possessing excellent product knowledge to enhance customer support
  
• Maintaining a pleasant working environment for your team
  
• Planning the training and standardization of service
  
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  
• Responding promptly to customer inquiries.
  
• Communicating with customers through various channels.
  
• Acknowledging and resolving customer complaints.
  
• Managing a team of junior customer service representatives.
  
• Ensure customer satisfaction and provide professional customer support.
  

Requirements

• 10th or 12th Passed.
  
• Experienced or freshers both can also apply.
  
• Candidate with potential and problem solving attitude.
  
• Customer centric approach and Patience must.
  
• Experience of Zoho ERP will be an advantage.
  

Benefits

• Performance-Based Incentives.
  
• Annual Vacation.
  
• Monthly Employee Engagements.
  
• Employee-friendly work environment.
  
• Work from Home.