Guestroom Attendant
Guestroom Attendant
Posted on :
09-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2516933
- Is directly responsible for the day to day key processes in his/her area of work.
- Assists his/her supervisor in executing the day to day operational requirements.
- Assumes training responsibilities when required; demonstrates a high degree of standards awareness; promotes teamwork and acts as role model.
- Attends all scheduled training sessions.
- Actively offers operational, employee and customer (internal and external) related feedback to management.
- Displays warmth, care and genuine enthusiasm when dealing with guests and internal customers; lives the Golden Rule.
- Adheres to the hotel's code of conduct and grooming & hygiene standards.
- Is seen as working hands-on, assists colleagues in crunch times; walks the talk.
- Actively participates in briefings and meetings.
- Maintains a clean and orderly work area and promotes a safe working environment.
- Performs any additional duties as assigned.
- Cleans and self-inspects guest rooms and public areas as assigned and in accordance with hotel standards; stocks and maintains the linen closet.
- Possesses a high degree of product knowledge and relevant technical skills. Keeps abreast of events in the hotel.
- Provides genuine hospitality and recognition in the work area. Promotes hotel services and products.
- Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction. Offers a special service touch when an opportunity is presented.
- Sorts, tags and processes guest laundry, uniforms and hotel linen.
- Is proficient in the safe handling of all relevant equipment and machinery; reports defects and accidents to management immediately. Is competent in MSDS (Material Safety Data Sheet) procedures and trained in accident response.
- To maintain a high standard of personal appearance – ensuring that your uniform is clean and presentable. Hair should be clean and tidy.
- To check, clean and restock all public area restrooms, all lobby areas, the fitness room and the fitness centre.
- To be responsible for collecting and signing for work sheet and master key at the start of duty. Report any loss of key immediately.
- To be responsible for reporting any malfunctioning equipment.
- To immediately report and hand into Housekeeping Office any property or guest keys found in ‘check out’ rooms.
- To be responsible for keeping guest doors closed whilst servicing the guestroom and using ‘We are servicing your room’ sign.
- To carry out any other cleaning duties as specified by your Supervisor.
- To keep service pantries tidy and correctly stocked, and closed at all times when not in use. Must ensure working equipment is always clean, tidy and in good working order.
- To be responsible for reporting to Supervisor the rooms which do not require service or which have DND signs in his / her assigned area.
- To report to supervisor any blankets, bedspreads, valances etc. that need changing.
- To complete deep cleaning of rooms as allocated by Supervisor.
- To report to your supervisor anything or anyone suspicious.
- To report to the supervisor anything this may be a Health and Safety hazard.
- To complete accurately the control lists at times as advised by your Supervisor.
- To report any missing items from rooms e.g. bathrobes, soap dishes etc.
- To clean and make up all rooms to the standard required by Four Seasons, by performing activities such
- Attends to guest and internal customers calls and coordinates with concerned departments to ensure timely and efficient service delivery.
- Assists in general department administration.
Employment Type
Full Time
Department / Functional Area
Chefs / F&B / Housekeeping / Front Desk
Key Skills
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