Guest Services Manager - German Russian Speaker
Posted on :
24-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2289796
- Maintain an up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information
- Actively elicit guest feedback and preferences, regarding hotel services and ensure action is initiated on the same to maximize guest satisfaction
- Monitor guest service personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
- Handle guest complaints and assist in maintaining smooth relationships between management and guests by resolving problems arising from guest complaints and attending to their requests or queries with dispatch immediately
- Responsible for an efficient, clean, safe and hygienic upholding of all front office areas
- Assure compliance and coordination of guests needs, requests and personal preference
- Organise and implement all special needs, personal preferences and amenity distribution in accordance to the departments standards
Employment Type
Full Time
Department / Functional Area
Key Skills
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