Guest service representative

This is a remote

Must have:
Cerner Orders experience - Orders is a management solution. An integral part of Cerner PowerChart, Orders presents a view of the ordering process in a display similar to the Orders is used to place, view, modify, cancel and generally work with various types of orders including medications and continuous infusion


Position Description:
Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance of Cerner Orders
Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer
Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support
Resolve escalated problems and issues using solution knowledge and expertise
Resolve complex client concerns raised during installation, operation, maintenance or solution application
Perform test script execution
Create and participate in unit and integrated testing

Must have: Cerner Orders experience - Orders is a management An integral part of Cerner PowerChart, Orders presents a view of the ordering process in a display similar to the Orders is used to place, view, modify, cancel and generally work with various types of orders including medications and continuous infusion Position Description: Guide clients through current workflows, upgrades, system changes and enhancements and ongoing system maintenance of Cerner Orders Act as primary consultant for the client's solution troubleshooting, consultation and knowledge transfer Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge and engagement support Resolve escalated problems and issues using solution knowledge and expertise Resolve complex client concerns raised during installation, operation, maintenance or solution application Perform test script execution Create and participate in unit and integrated testing