Guest Relations Mana....
Guest Relations Manager
Posted on :
28-01-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2480583
- Manage and oversee the Guest Relations team, ensuring excellent customer service and guest satisfaction.
- Develop and implement guest relations strategies to enhance the overall guest experience.
- Train and mentor Guest Relations team members, providing guidance and support.
- Handle escalated guest issues and complaints, resolving them in a timely and satisfactory manner.
- Maintain a strong presence at the front desk, greeting and assisting guests as needed.
- Coordinate VIP and special guest arrivals, ensuring personalized attention and seamless check-in process.
- Foster relationships with guests, anticipating their needs and ensuring a memorable stay.
- Oversee the coordination of guest requests and ensure they are fulfilled promptly and accurately.
- Collaborate with other departments, such as housekeeping and maintenance, to ensure guest satisfaction.
- Monitor guest feedback and reviews, taking necessary actions to address any areas of improvement.
- Conduct regular staff meetings to communicate updates, share best practices, and address any issues.
- Prepare reports on guest satisfaction, guest preferences, and other relevant metrics.
- Assist with administrative tasks, such as scheduling, budgeting, and inventory management.
Employment Type
Full Time
Department / Functional Area
Key Skills
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