Global Engagement Le....
Global Engagement Lead
Posted on :
14-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2277881
VTC Technician
- Working Location: Mons, Belgium
- Security Clearance: NATO Secret
- Language: High proficiency level in English language
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
Certified Video Engineer, e.g. Poly Certified Video Engineer or CISCO Certified Network Associate Video (CCNA Video) or equivalent industry certification
Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HTTP, HTTPs, SSH, Telnet, DNS, SMTP, API, NTP, SNMP
Very good knowledge with video and/or voice applications, such as call control, provisioning, topologies, session border controller, multipoint conferencing, recording and streaming
Good knowledge about Microsoft AD, Exchange
Good knowledge about PKI
Good knowledge of virtualized infrastructure environments including vSphere software
Good knowledge about Routed Network Environments and Switching Network Environments
Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions
Practical experience in the use of modern concepts and accepted industry standards for configuration management
Desirable Qualifications/Experience:
Very good knowledge on Poly and Cisco video infrastructure
Familiar with a multi-national work environment
Industry Certification from Cisco: CCNA Collaboration
Industry Certification from VMware: Hyperconverged Infrastructure
Industry Certification from Cisco: CCNA
Good knowledge on common monitoring solutions, e.g. nGeniusOne, CA Spectrum
Expected practical expertise:
Worked in a network operation center or service desk function with customers and user contact
Worked in network environment areas with Video and Voice infrastructure
DUTIES/ROLE:
Provide 2nd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
Work on work order requests
Be prepared to do on-call support during out of business hours on a rotation basis
Be prepared to work outside of business hours if required
Ensure that on VTC elements, routine maintenance is performed
Performs VTC infrastructures configuration and maintenance activities for all NATO exercises and missions under L3 support guidance
Travel may be required
Very good working experience of/with protocols: H.323, SIP, SIPoTLS, HTTP, HTTPs, SSH, Telnet, DNS, SMTP, API, NTP, SNMP
Very good knowledge with video and/or voice applications, such as call control, provisioning, topologies, session border controller, multipoint conferencing, recording and streaming
Good knowledge about Microsoft AD, Exchange
Good knowledge about PKI
Good knowledge of virtualized infrastructure environments including vSphere software
Good knowledge about Routed Network Environments and Switching Network Environments
Experience in documentation of solutions, maintaining user / administration guides and step-by-step instructions
Practical experience in the use of modern concepts and accepted industry standards for configuration management
Desirable Qualifications/Experience:
Very good knowledge on Poly and Cisco video infrastructure
Familiar with a multi-national work environment
Industry Certification from Cisco: CCNA Collaboration
Industry Certification from VMware: Hyperconverged Infrastructure
Industry Certification from Cisco: CCNA
Good knowledge on common monitoring solutions, e.g. nGeniusOne, CA Spectrum
Expected practical expertise:
Worked in a network operation center or service desk function with customers and user contact
Worked in network environment areas with Video and Voice infrastructure
DUTIES/ROLE:
Provide 2nd level incident support for static and deployable VTC infrastructure through ITSM ticketing system
Work on work order requests
Be prepared to do on-call support during out of business hours on a rotation basis
Be prepared to work outside of business hours if required
Ensure that on VTC elements, routine maintenance is performed
Performs VTC infrastructures configuration and maintenance activities for all NATO exercises and missions under L3 support guidance
Travel may be required
Employment Type
Full Time
Department / Functional Area
Key Skills
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