General reception supervisor at Hilton branch

Description

Our Client has a unique opportunity for a technical person who enjoys working to automate end-to-end business process. This position is responsible for the development, deployment, and support of all major internal business applications as well as the integration of data between those applications to ensure the business has effective tools and access to critical information to operate efficiently. You will modify, code, test, debug and document programs. Design, implement and maintain application systems. Work with key users to develop systems solutions for difficult business problems.

PRIMARY FUNCTIONS

Collaborates with business process owners and technology vendors to create and maintain platform roadmaps that align with business strategy and maintain platform vitality

Ensure seamless integration of the entire application portfolio and proactively identify application or system issues improving availability and performance

Manages operations of business applications in collaboration with software vendors and IT Network Administrator

Provide user support for assigned applications

Provide hands-on and remote troubleshooting and problem resolution

Become deeply immersed and knowledgeable about core business functions, processes and workflows associated with assigned business areas and projects

Recognize the relationships, dependencies and impacts of neighboring business functions

Document and analyze current business processes and underlying systems/applications. Assist in the definition of user requirements and in the development of functional specifications.

Lead product/project discovery, solution definition, requirement elicitation sessions and walkthroughs

Backup Network Administrator in the maintenance and support of company servers as well as provide general user support when Network Administrator is unavailable

Provide a general functional knowledge, working systems design knowledge, and project leadership for application systems projects

Duties include project leadership on a limited basis, technical design, programming and testing

Provide a thorough knowledge of the technical aspects of systems development, including data base management and computer architecture, and a thorough knowledge of the programming languages used in our applications

Code and test application customizations

Requirements

A bachelors degree in a computer science, information technology, or related field is required. Commensurate combination of education and experience considered.

6+ years of overall IT experience with significant involvement in ERP configuration and customization

3+ years MS SQL experience

3+ years C# or similar programming experience

Experience with Epicor ERP system and Salesforce CRM system preferred

Implementation of E-Commerce platform beneficial

Extensive experience planning, facilitating, eliciting, documenting and managing business, functional and technical requirements

Expertise in modeling/mapping business processes both as-is and to-be

Significant experience with both traditional Waterfall SDLC and Agile/Lean methodologies

Experienced in test planning, test case development and execution

Proven critical/analytical thinking and problem-solving skills

High energy, adaptive team player with strong work ethic

Manufacturing or Distribution industry experience

Ability to understand and communicate simple to complex technical concepts to non-IT key users and management

Solid knowledge of business process and internal controls

Benefits

competitive pay and provides a comprehensive benefits program including 100% company-paid insurance premiums, a generous 401(k) company match, and ample PTO.