Front Office Team Leader Residences
Posted on :
10-02-2024
Employer Active
1 Vacancy
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Job Description
Req ID : 2520030
- Serve as a key point of contact for resident Guests and efficiently respond to resident Guest enquiries
- Provide information, advice and booking services for a wide variety of resident Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among others
- Process and deliver messages for resident Guests
- Deliver and safely storage resident Guest luggage
- Plan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of department
- Stay current with all hotel services as well as daily VIP requests and special events
- Represent the needs of the Team to others in the hotel
- Ensure orderliness and safety guidelines around the lobby and front door areas
- Provide support to Management as required, in cases of emergency
- Project a professional manner with an emphasis on hospitality and Guest service
- Maintain a clean, healthy, and safety working area
- Act in accordance with policies and procedures when working with front of house equipment and property management systems
Employment Type
Full Time
Department / Functional Area
Key Skills
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