Food and Beverage Officer

Roles and Responsibilities :

• Respond to customer queries in a timely and accurate way, via phone,
  

• Identify customer needs and help customers use specific features
  

• Update our internal databases with information about technical issues and useful discussions with customers.
  

• Monitor customer complaints on social media and reach out to provide assistance
  

• Share feature requests and effective workarounds with team members.
  

• Inform customers about new features and functionalities
  

• Gather customer feedback and share with our Product, Sales and Marketing teams
  

• Assist in training junior Customer Support Representatives.
  

• Candidate should possess excellent oral and written communication skills
  

• Candidate with good customer service skills would be preferred
  

• Candidate should have 0-8 year of experience in Customer Support Voice Process.
  

• Prior experience in Customer service industry will be an added advantage.
  

• Should be open to work in Night shifts / Rotational Shifts.
  

• Candidates with backlogs/arrears in their degree are not eligible
  

• Responsible for dealing with Domestic & International Clients
  

• Responsible for dealing with Clients Queries.
  

Requirements and Skills

• Experience as a Customer Support Specialist or similar CS role.
  

• Familiarity with our industry is a plus.
  

• Experience using help desk software and remote support tools
  

• Understanding of how CRM systems work
  

• Excellent communication and problem-solving skills
  

• Multi-tasking abilities
  

• Patience when handling tough cases
  

Hiring Domains.

Eligibility.

Graduate Freshers / Undergraduate with can apply