FIDIC CONTRACT MANAGER

German Speaking Assistance Coordinator (Insurance)

Our Client is the World s leading medical assistance and claims handling companies who process cases around the They have a unique gateway to a comprehensive worldwide provider network, local-know how, assistance and cost containment for travel insurance, health insurance and corporate

Job Type: Full Time | On-site
Salary: R22 000 + Benefits (Gross per month)

Head Office: Cape Town, South Africa

Requirements

• Fluency in German (Written and Spoken)
  
• Bachelor s Degree or Certificate of Higher Education
  
• Previous experience in call/assistance centres at least in telephone customer services
  
• Computer literate
  
• Strong communication skills with a focus on empathic approach, listening skills and attention to details
  
• Good team player and to work well under pressure
  
• Able to work in shifts including nights
  

Salary and Benefits

• R22 000 Gross per month CTC
  
• Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of contract (+/-7 days)
  
• Pension Annuity: 10% (on top of base salary) after 6 months employment
  
• 21 days of leave
  
• Parking
  
• Bonus paid out quarterly depending on performance
  
• Working hours: shifts
  

Responsibilities

• Handle any inbound or outbound communication related to These communications can be with a policyholder, medical and technical providers, agents, customers and other company
  
• Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others)
  
• Register and adjust reserves for services requested when necessary, up to the authorised financial
  
• Coordinate adequately all logistics arrangements locally and
  
• Coordination with the Medical Team according to the company s escalation process
  
• Have a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the
  
• Be able to understand available provider networks and identify preferred providers in different countries adequate for an ongoing
  
• Be able to identify possible fraud cases, high cost cases and involvement of other insurance companies and bring them to the attention of the Team Leader/Supervisor/Manager
  
• Follow the customers guidelines and Service Level Agreements (SLA) according to the company regulations and GDPR
  
• Be able to respond to oral adequately and written Alert all potential major complaints to AC
  
• Assist other team members, if necessary, for phone calls, e-mails and case handling required specific language
  
• Work in close coordination with his/her senior colleagues (senior coordinator, team leaders)
  

If you are interested, please send your application via our website or Job Link! We look forward to hearing from you!

Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).

Fluency in German (Written and Spoken) Bachelor s Degree or Certificate of Higher Education Previous experience in call/assistance centres at least in telephone customer services Computer literate Strong communication skills with a focus on empathic approach, listening skills and attention to details Good team player and to work well under pressure Able to work in shifts including nights Salary and Benefits R22 000 Gross per month CTC Medical Aid: Discovery Health, Plan: Classic Smart, R2200, from start of contract (+/-7 days) Pension Annuity: 10% (on top of base salary) after 6 months employment 21 days of leave Parking Bonus paid out quarterly depending on performance Working hours: shifts Responsibilities Handle any inbound or outbound communication related to These communications can be with a policyholder, medical and technical providers, agents, customers and other company Register all communications and taken actions in the systems provided by the company (Globo, Outlook, telephone system and others) Register and adjust reserves for services requested when necessary, up to the authorised financial Coordinate adequately all logistics arrangements locally and Coordination with the Medical Team according to the company s escalation process Have a good knowledge of all products, be able to fast, and efficiently check policy terms and conditions required for the Be able to understand available provider networks and identify preferred providers in different countries adequate for an ongoing Be able to identify possible fraud cases, high cost cases and involvement of other insurance companies and bring them to the attention of the Team Leader/Supervisor/Manager Follow the customers guidelines and Service Level Agreements (SLA) according to the company regulations and GDPR Be able to respond to oral adequately and written Alert all potential major complaints to AC Assist other team members, if necessary, for phone calls, e-mails and case handling required specific language Work in close coordination with his/her senior colleagues (senior coordinator, team leaders) If you are interested, please send your application via our website or Job Link! We look forward to hearing from you! Black Pen Recruitment is a global recruitment agency that targets European, African and American Markets with headquarters based in Malta (Europe) and Cape Town (South Africa).