Executive Secretary

Paul Davis Restoration, Inc. is a national organization that provides property damage emergency services, restoration and reconstruction services for residential and commercial properties due to water, fire, mold, storm and other disasters. The Paul Davis Network is made up of more than 320 franchises and Company Owned Operations across the US and Canada. Since 1966, we have helped more than 2 million property owners restore their properties and lives.

Paul Davis Restoration, Inc. is a Customer and Client Centric company, passionately focused on serving our community in its time of need and becoming an indispensable partner to our clients. We are great operators. Our teams are performance-based and operate as One company, with one standard. One Company, One Standard ensures that every PDR office performs consistently to our key operational and financial benchmarks leveraging the power of our human and financial resources. PDR is guided by clear goals, simple workflow, consistent execution, and a culture of inclusion and meaning.

We are hiring a Restoration Senior Project Manager to join our team. The ideal candidate will have experience in restoration, strong communication skills, leadership skills and desire to grow into a long term career.

COMPENSATION PACKAGE:

• Earn up to $135k in your first year (Base salary + bonus opportunity)
• 401K
• Health, dental, and vision insurance
• Company vehicle and fuel card
• Company laptop
• Paid holidays
• Paid time off
• Become a leader in a growing company
• Work in a fun, fast paced environment
• A lot of room for advancement and career growth

JOB DUTIES:

• Must have the ability to manage 20-40 Reconstruction projects at any given time
• Responsible for acknowledgement of arrival and compliance with Carrier Service levels
• Scopes losses using Xactimate or Symbility
• Ordering Material and making sure crews are up to speed on other projects
• Control and communicate the budget effectively
• Negotiate with adjusters and handel supplements and change orders
• Maintain customer satisfaction, handel any customer or warranty Issues
• Ensure project completes within profit range and service level agreements are hit
• Training crews on Safety and monthly safety meetings
• Responsibility for adhering to the PDO Health & Safety Program
• Meet or exceed compliance to Carrier Program Service Level Agreements
• Meet or exceed property owner expectations for communication and service
• Meet and maintain Net Promoter Score minimum monthly average of 70

DESIRED SKILLS & QUALIFICATIONS:

• 5+ years re-construction experience required
• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Must have Xactimate and Symbility experience: writing estimates
• Must have experience working with insurance adjusters
• Customer Service Skills
• Communication skills
• Administration skills
• Ability to learn and operate our primary operating systems
• Ability to create documents
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently
• Ability to work in a team environment
• Ability to coordinate multiple jobs within the same time frame
• Stress Management and Composure
• Maintain a level of confidentiality