Events Executive

Our Expectations From The Role

• As an expert being able to collaborate with a customer and craft individual events.
• Taking care of a smooth transition from sales to events planning.
• Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guest
• Focus on pop-up groups (group handovers within 7 working days which will not go through sales)
• Focus on pop-up events and being the contact person for the Marriott Regional Office.
• Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
• Being proactive in offering solutions.
• Creating Banquet Event Orders.
• Accurately forecasts all the events (bedrooms and/or catering)
• Guidance and support throughout the event.
• Being knowledgeable about product and services.
• Handle the billing process by preparing invoices, having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
• Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
• Continuous communication with the operational team.
• Be available as needed during the event phase for their assigned groups.
• Working effectively with third party vendors.
• Organizing & planning the group rooms side of the event.
• Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
• Guiding the client throughout the event as the expert partner for the guest by being a consultant
• Attend the daily service communication tool; BEO meeting.
• Up-sell last minute items to ensure profitability.
• Conduct pre- and post-conference meetings in line with Marriott standards.
• Show around in connection with in-house functions.
• Coordinate all activities involving the pre- and post-event process.
• Communicate challenging situations accurate to responsible departments.
• Handle guest complaints in a professional manner and come up with solutions.
• Responsibility of working on individual projects besides the organization of events.
• Following department timelines for actualization, BEO & Group resume distribution, rostering, forecasting, etc.
• Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
• Working honestly, ethically & with integrity