Editor-3D motion designer

Job Summary:
Responsible for all Customer Service operations, this includes but not limited to all aspects of order processing, quoting, and customer ; Position reports to Assistant General

Responsibilities:

• Ensure customer satisfaction by managing customer communications, updates, quoting, and order
• Enhance client and co-worker relationships: partner with other department leaders to provide input on initiatives, resolve issues, and execute business
• Lead and manage at least one direct report in the Sales
• Champion process improvements within Customer Service, including offering new ideas and developing processes within the sales department to improve the customer experience, employee satisfaction, and corporate
• Exercise judgment to evaluate customer requests and provide accurate lead-time estimates and pricing following the Business Development
• Proactively review data to identify orders not meeting projected due dates and work with Production, Quality Assurance, and Shipping to minimize late ; Ensure in-stock items are shipped as planned to maximize monthlyyearly revenue
• Research documented and undocumented client complaints for validity, work towards solutions for the client, follow up with client when necessary, and deliver and track coaching and corrective action when
• Work with Senior Management to develop new pricing, communicate and enforce pricing
• Maintain company representation and communications through customer portals as

Required:

• Minimum of 3 years of Customer Service experience in a technical-based industry
• Minimum of 3 years of Leadership Experience
• Strong understanding of Inventory & Shipping practices
• Strong organization and Microsoft Office skills
• Undergraduate degree
• Management reserves the right to assign or reassign duties and responsibilities to this job at any

Skills :