Director of Operations

About the Role:

We are seeking an experienced and dynamic Director of Operations to oversee the day-to-day operations of a luxury 5-star hotel ensuring exceptional service standards operational excellence and a consistently outstanding guest experience.

The ideal candidate will have a strong Food & Beverage and Culinary background with proven experience leading complex F&B operations while also demonstrating a solid understanding of Rooms Division and other key hotel departments.

Key Responsibilities:

• Oversee the daily operations of the hotel ensuring seamless coordination across all operational departments.

• Provide strategic and operational leadership to F&B Culinary Rooms and other guest-facing departments.

• Take a strong leadership role in Food & Beverage and Culinary operations ensuring exceptional quality service standards profitability and guest satisfaction.

• Drive operational excellence across restaurants bars banqueting room service and culinary operations.

• Ensure all departments consistently deliver the standards expected of a luxury 5-star property.

• Monitor operational performance revenue profitability quality and guest satisfaction across the hotel.

• Develop and implement operational strategies and initiatives in line with the hotels business objectives.

• Collaborate with the senior management on budgeting forecasting business planning and performance improvement.

• Maintain strong knowledge and oversight of Front Office Housekeeping Engineering Spa Security and other hotel operations ensuring effective cross-departmental coordination.

• Monitor guest feedback and service recovery initiatives ensuring concerns are addressed promptly and professionally.

• Lead coach and develop department heads and operational teams fostering a culture of accountability collaboration and continuous improvement.

• Ensure compliance with hotel policies brand standards health and safety regulations HACCP and other applicable requirements.

• Identify opportunities to improve operational efficiency service quality revenue generation and guest experiences.

• Support the planning and execution of VIP arrivals special events functions and high-profile hotel activities.

• Maintain strong relationships with key guests owners stakeholders and business partners.

• Support the successful planning development and execution of pre-opening projects across the companys hospitality portfolio ensuring alignment with brand standards operational objectives and project timelines.

Candidate Requirements:

• Minimum 810 years of progressive hotel operations experience preferably within luxury 5-star hotels.

• Strong background in Food & Beverage and Culinary operations with substantial experience overseeing restaurants bars banqueting and/or large-scale culinary operations.

• Previous experience at Director of Operations Director of F&B Executive Assistant Manager or a similar senior leadership level.

• Comprehensive understanding of overall hotel operations including Rooms Division and other key departments.

• Strong commercial acumen with proven experience in budgeting forecasting cost control and driving profitability.

• Proven experience in leading pre-opening projects within luxury or upscale hospitality environments.

• Excellent leadership communication and people-management skills.

• Strong understanding of luxury service standards and guest experience.

• Proven ability to lead large multicultural teams and work effectively in a fast-paced luxury hospitality environment.

• Excellent problem-solving decision-making and organizational skills.

• Bachelors degree or relevant hospitality qualification is preferred.

• International luxury hotel experience is highly desirable.