Design Researcher

Required/Minimum Qualifications

• Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years Customer/User Experience Research experience OR Master's Degree AND 1+ years Customer/User Experience Research experience OR Doctorate Degree OR equivalent experience
• 3+ years’ Experience in transforming experiences
• 3+ years Designing, planning, and facilitating live and virtual Design Thinking workshops
• 3+ years in user experience research, design research, product research or the equivalent with strong theoretical and practical knowledge
  

Preferred Qualifications

• Design Thinking Certification from an accredited institution. (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs)
• 3+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)
• 1+ years conducting 1:1 research interviews
• 1+ years relevant domain experience within technology sector
• 1+ years experience in research methods impacting both product direction and detailed experience design.
• Master or PhD degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience
• Experience working in an Agile and/or fast-paced environment
• Experience with a broad range of research methodologies (qualitative and quantitative techniques)
• High comfort level with ambiguity