Deputy Store Manager

About GMG

Gulf Marketing Group is one of the Middle Easts leading family-owned companies. Operating across the GCC Gulf Marketing Group is a dynamic group boasting a diverse portfolio of retail outlets brands and consumer and B2B services across key sectors such as healthcare and pharmaceuticals sports and fitness real estate education and technology.

About the Role

• Communicates store targets to the team and drives sales to achieve financial objectives

• Maintains proper loss prevention standards and ensures compliance with cash handling fraud and theft of products

• Oversees and monitors all point of sales activities in the store which includes - sales transactions tracking customer orders and payments registering sale and maintaining inventory updates providing service handling returns and refunds gathering consumer data for feedback etc.

• Oversees cash transaction entry and management (petty cash point of sales (POS) cash elements change floats)

• Regularly audits own store administration and resolves any issues; assists in carrying out annual stock counts and spot checks

• Monitors and handles customer complaints and take corrective action in line with policy; resolves customer complaints and responds to feedback in a timely and professional manner

• Tracks and evaluates brand sales performance research market trends and competitor trading activities to identify critical business factors and propose action plans to increase sales and profitability

• Monitors and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections

• Maintains window and in-store displays to a high standard in line with merchandising guidelines

• Oversees and monitors the inventory management in the store ( stock availability order management back store management stock movement within store)

• Ensures accurate stock merchandise and management (stock ageing stock loss space management) within the store

• Coordinates with facilities department on repairs or replacements of furniture or equipment; supports company maintenance standards/programs to optimize asset life

• Maintains staffing levels consistent with operational needs to ensure exceptional customer service; prepares schedules and ensures adequate shift coverage

• Ensures seasonal peaks important promotional events are taken account of when preparing forecasts and staff rosters

• Ensures that the team is adequately trained in inventory management techniques such as in-bound movement of goods receiving stocking restocking transfers and managing inventory discrepancies

People Management:

Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMGs performance management process

• Develops talent within the team by providing guidance mentoring and coaching to achieve the defined goals Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis identifying development needs and coaching the employees on the areas of improvement