Customer Value Management Section Manager
Posted on :
26-01-2024
Employer Active
1 Vacancy
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Jobs by Experience
0 - 6 years
Monthly Salary
Not Disclosed
Salary Not Disclosed
Nationality
Any Nationality
Gender
N/A
Vacancy
1 Vacancy
Posted on :
26-01-2024
Job Description
Req ID : 2477053
- Manage Customer value management activities in terms of monitoring the data quality and accuracy.
- Set the right customer segmentation parameters, develop the overall segments specific and consistent customer segment profiling and treatment policies and ensure their alignment with relevant stakeholders including Digital Transformation team to ensure tagging them in the cluster systems (CRM, ICMS, CRMD, etc) and keeping it updated.
- Analyze customer-level data (e.g. usage and behavior trends) to come up with relevant recommendations (e.g. on Segmentation guidelines and criteria), including customer segment refresh (upgrade/ downgrade), set personalized communications and develop targeted cross-selling and up-selling campaigns.
Employment Type
Full Time
Department / Functional Area
Key Skills
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