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Salary Not Disclosed
1 Vacancy
About this opportunity
Customer Technical Manager (CTM) is responsible for Local Support operational and technical issues for dedicated customer on a daytoday basis. This role is a mix of technical/operational and team leading responsibilities which means that the CTM should have good technical competence to lead customer discussions on technical issues.
CTM with the help of the CNS team will be working to provide solutions to problems that have been reported by customers according to established processes and contracted Service Level Agreements. Expected to be expert in their domain and have very good technical understanding to deliver contracted support services of CSR handling Problem Management Proactive Support and Software Update Handling services. CTM will be closely collaborate with the customer SDM in delivering quality Support Services
What you will do
You will bring
Why join Ericsson
At Ericsson youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build never seen before solutions to some of the worlds toughest problems. Youll be challenged but you wont be alone. Youll be joining a team of diverse innovators all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson thats why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer learn more.
Primary country and city: Saudi Arabia (SA) Saudi Arabia : Riyadh : Riyadh Saudi Arabia : Makkah : Jeddah
Req ID: 734297
Full Time