Customer Service Representative

Maintaining a positive empathetic and professional attitude toward customers at all times.

Build sustainable relationships and trust with customer accounts through open and interactive communication.

Handle customer complaints and provide appropriate solutions and alternatives within the time limits.

Identify and assess customers needs to achieve satisfaction

Follow communication procedures guidelines and policies

Take the extra mile to engage customers. Respond promptly to customer inquiries.

Recognize document and alert the team leader of trends in customer calls.

Acknowledging and resolving customer complaints.

Take the extra mile to engage customers. Respond promptly to customer inquiries.

Knowing our products inside and out so that you can answer questions.

Keeping records of customer interactions transactions comments and complaints.

Providing feedback on the efficiency of the customer service process.

Ensure customer satisfaction and provide professional customer support.

Requirements

Experience

(Yrs & Field): Minimum 1year experience in Sales/Customer Service Representative

Educational Qualification: Graduate (Mandatory)

Skills & Abilities Excellent verbal and written communication skills

Strong team player.

Listening Skills.

Multitasking.

Problem solver

Computer proficiency